Frequently Asked Questions
Do I need to book excursions in advance?
We recommend booking popular experiences in advance, especially during busy travel periods. Some experiences may also be available closer to your date depending on capacity.
Do you offer hotel pickup?
Pickup depends on the specific experience and your accommodation. Check the individual experience page or contact us before booking.
Can you pick us up from an Airbnb or villa?
In many cases transportation can be arranged, but the pickup point may vary depending on location.
Can I message you on WhatsApp?
Yes. WhatsApp is one of the primary ways our team communicates with travelers.
Can you help us plan our whole trip?
Yes. Use our Plan My Trip form and tell us what you’re interested in.
Can you help with restaurant reservations?
Yes. Contact our concierge team with your preferred date, time, party size and type of restaurant.
Do you arrange airport transportation?
Yes. Airport transportation can be booked or requested through our airport transfer section.
Do you offer private excursions?
Yes. We offer and arrange a variety of private experiences.
We’re traveling with a large group. Can you help?
Yes. Use our group request form and our team can help coordinate multiple services.
Can you arrange something that’s not listed on the website?
Possibly. Send our concierge team a request.
How do I know my booking is confirmed?
You will receive confirmation once your booking has been successfully processed and confirmed according to the booking conditions.
What happens if the weather is bad?
Policies vary by experience. Operators may reschedule, cancel or proceed depending on local conditions and safety considerations.
Can I cancel my booking?
Cancellation terms vary by service and experience. Review the policy displayed during booking.
Can you help with medical tourism?
Our concierge team can assist with travel logistics and provider introductions where available, but VIP Punta Cana is not a medical provider.