Last updated: October 7, 2026. This document is a draft prepared for the staging site and should be reviewed by legal counsel before launch.
How bookings work
- Choose and book. Select an experience, date and number of travelers, then pay securely online. For services without online pricing, send a request and we will reply with a quote.
- Confirmation. You receive an email confirmation with a booking reference and voucher. Keep it on your phone.
- Pickup details. We send pickup time and location by email and WhatsApp before your experience, usually 24–48 hours in advance. Pickup times vary by resort.
- On the day. Be in the hotel lobby or at the agreed point 10 minutes before pickup. Message us on WhatsApp if anything changes.
Pickup and transportation
Most excursions include pickup from major Bávaro, Punta Cana, Cap Cana and Uvero Alto resorts. Pickup from villas, Airbnbs or outlying areas may require a meeting point or a surcharge; we will tell you before confirming. Shared transportation may make several stops.
Children, ages and accessibility
Child pricing and minimum ages are shown on each experience page. Some activities are not suitable for pregnant travelers, people with back or heart conditions, or guests with limited mobility; please check before booking or ask us.
Weather and operational changes
Boat trips and outdoor activities depend on weather and sea conditions. If a Partner cancels for safety reasons, we offer another date, another experience or a refund of what you paid us for that service.
Prices and currency
Prices are in US dollars unless stated. Canadian-dollar prices, where shown, are estimates based on the exchange rate at the time of display. Your card issuer may charge foreign transaction fees.
Vouchers and identification
Please show your confirmation (digital is fine) and ID at check-in. Bookings are not transferable without our agreement.