• Our Work

What practical progress
can look like.

Explore how an accessibility challenge could become a focused plan, a useful deliverable, and a stronger everyday practice.
These are illustrative scenarios based on real client case studies. They show approaches and deliverables while maintaining client confidentiality.
Illustrative deliverable

Apply for a permit

  1. 1  Your details
  2. 2  Your project
  3. 3  Review

Step 1 of 3: Your details

Use the address where the work will take place.

Clear labels, useful help and a journey that can be reviewed with a keyboard and assistive technology

  • Illustrative scenario / Digital services

Make permit applications
easier to complete.

The challenge
A multi-step form has unclear instructions, difficult keyboard navigation, and errors that are hard to find.
The approach
Review the end-to-end journey, document barriers, and work through priorities with the service and delivery teams.
Deliverables
A journey review, annotated findings, remediation tickets and a focused retest plan.
  • Different starting points

The same people-first thinking.
Applied to different challenges.

MEETING AGENDA
  • Logical headings
  • Meaningful links
  • Reading order
  • Illustrative scenario / Documents

Build a better publishing workflow.

Challenge & approach
Meeting materials arrive in inconsistent formats. Review recurring documents and build accessible authoring habits with the communications team.
Deliverables
A template review, author checklist, sample document fixes and a practical workshop

Ask better questions.
Make informed decisions.

Requirements

Evidence
Review
A sample framework, not a vendor endorsement.
  • Illustrative scenario / Procurement

Bring access into buying decisions.

Challenge & approach
A team is comparing digital platforms. Define important tasks, examine vendor accessibility evidence and identify follow-up questions.
Deliverables
Accessibility requirements, evaluation prompts, a documented review and a vendor discussion guide

What challenge is your team working through?

Let’s explore an approach shaped around your services and the people who use them.

Tell us about your project