Legal

Social Media Policy

Last updated: 30 August 2026

Purpose

Burnside Family Practice uses social media to share general practice information and community updates. Social media is public and is not a private or reliable channel for healthcare.

No Clinical Care Through Social Media

We do not provide medical advice, manage appointments, issue prescriptions or referrals, discuss results, or confirm whether someone is a patient through comments or direct messages. Please telephone the practice. Call 000 for a medical emergency.

Protecting Privacy

Please do not post personal health information about yourself or another person. To protect confidentiality, the practice will not discuss individual care publicly. Patient images, stories or identifiable information will only be published with appropriate consent.

Moderation

We welcome respectful participation. We may hide or remove content that is threatening, discriminatory, defamatory, unlawful, misleading, commercial, repetitive, offensive, or that breaches privacy or intellectual-property rights. Accounts may be blocked where necessary to protect patients, staff or the community.

Reviews and Testimonials

Independent reviews are controlled by the platform on which they appear. The practice does not use or republish patient testimonials in advertising where doing so would breach the National Law or Ahpra advertising requirements. A response to a review will not confirm that the reviewer is a patient or disclose information about their care.

Health Information

General information shared on our accounts does not replace individual medical advice. Information can become outdated; check the original source or speak with a qualified healthcare professional.

Feedback

Please do not use social media to make a clinical or privacy complaint. Contact the Practice Manager using the Complaints and Feedback Policy so the matter can be investigated confidentially.

More information: Ahpra Advertising Hub.

We’re Here to Help

Your health is our priority

Whether you need a routine check-up, ongoing care or advice about your health, our friendly team is here to help you and your family.