Legal

Practice Policies

Burnside Family Practice is committed to safe, respectful and confidential care. These short policies explain how we protect health information, communicate electronically, use social media, and respond to feedback or complaints.

Urgent care: Our website, email and social media are not monitored continuously. If you have a medical emergency, call 000. For urgent but non-life-threatening care, telephone the practice or seek an appropriate after-hours service.

Privacy Policy

How we collect, use, protect and provide access to personal and health information.

Electronic Communications Policy

When email and SMS may be used and their limitations.

Social Media Policy

How our public accounts are managed and why they are not clinical communication channels.

Complaints and Feedback Policy

How to raise a concern and where to seek independent assistance.

For appointments, fees, prescriptions, referrals, results and after-hours care, please use the relevant practice information page or call reception on (08) 8379 1751.

We’re Here to Help

Your health is our priority

Whether you need a routine check-up, ongoing care or advice about your health, our friendly team is here to help you and your family.