- Mon–Fri 8:00am–5:00pm
- Sat 8:00am–12:00pm (varies)
- 412 Portrush Road, Linden Park SA
Legal
Last updated: 30 August 2026
Burnside Family Practice welcomes feedback about our services. Raising a concern will not affect the care you receive. We will treat complaints respectfully, fairly and confidentially.
You may speak with a team member or contact the Practice Manager by email at reception@burnsidefp.com.au, by telephone on (08) 8379 1751, or in writing to 412 Portrush Road, Linden Park SA 5065.
Please include what happened, when it happened, who was involved, the outcome you are seeking and how you would like us to contact you. Do not include more sensitive information by ordinary email than is necessary.
We will acknowledge your complaint, review the relevant information and respond as soon as reasonably practicable. Complex matters may take longer; if so, we will keep you informed. We may contact you for further information or discuss options for resolving the concern.
If you are not satisfied with our response, or prefer to contact an independent body, you may contact the Health and Community Services Complaints Commissioner (HCSCC) in South Australia.
Privacy complaints may be made to the Office of the Australian Information Commissioner. Registered health practitioner concerns can be directed to Ahpra where appropriate.
Concerns about a registered practitioner: Ahpra – raise a concern.
We’re Here to Help
Whether you need a routine check-up, ongoing care or advice about your health, our friendly team is here to help you and your family.
