{"id":34,"date":"2026-10-07T16:31:23","date_gmt":"2026-10-07T16:31:23","guid":{"rendered":"https:\/\/puntacanavip.com\/cancellation-policy\/"},"modified":"2026-10-07T16:31:23","modified_gmt":"2026-10-07T16:31:23","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/designingprojectmanagement.com\/puntacanavip\/cancellation-policy\/","title":{"rendered":"Cancellation &#038; Refund Policy"},"content":{"rendered":"<p><em>Last updated: October 7, 2026. This document is a draft prepared for the staging site and should be reviewed by legal counsel before launch.<\/em><\/p>\n<h2>Standard excursions and experiences<\/h2>\n<ul>\n<li><strong>Free cancellation<\/strong> up to <strong>48 hours<\/strong> before the start time: full refund of the amount paid to us.<\/li>\n<li><strong>24\u201348 hours<\/strong> before: 50% refund, or a free date change subject to availability.<\/li>\n<li><strong>Less than 24 hours<\/strong>, no-shows or late arrivals: no refund.<\/li>\n<\/ul>\n<p>Where an experience page shows a different policy (for example private charters, helicopter flights or peak-season dates), that policy applies.<\/p>\n<h2>Airport transfers and private transportation<\/h2>\n<p>Free cancellation up to 24 hours before the scheduled pickup. Flight delays: tell us as soon as you know and we will adjust the pickup at no charge where possible. Cancellations inside 24 hours and no-shows are non-refundable.<\/p>\n<h2>Private experiences, yachts, groups and special occasions<\/h2>\n<p>Deposits for private charters, group arrangements, private chefs, photographers, decorations and similar bespoke services are generally non-refundable because Partners reserve capacity and purchase supplies. The specific terms are stated in your quote and must be accepted before we confirm.<\/p>\n<h2>Cancellations by us or a Partner<\/h2>\n<p>If a service is cancelled because of weather, sea conditions, safety, minimum participant numbers or other circumstances beyond the Partner\u2019s control, you may choose another date, another service of equal value, or a full refund of the amount paid to us for that service. We are not responsible for other costs you may have incurred.<\/p>\n<h2>How to cancel<\/h2>\n<p>Message us on WhatsApp or email hello@puntacanavip.com with your booking name and reference. Cancellation takes effect when we acknowledge it in writing. Refunds are issued to the original payment method within 5\u201310 business days; your bank may take longer to post the credit.<\/p>\n<h2>Concierge coordination fees<\/h2>\n<p>Where a quote includes a planning or concierge fee for work already performed, that fee is non-refundable once the plan has been delivered.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: October 7, 2026. This document is a draft prepared for the staging site and should be reviewed by legal counsel\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/designingprojectmanagement.com\/puntacanavip\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/designingprojectmanagement.com\/puntacanavip\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/designingprojectmanagement.com\/puntacanavip\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/designingprojectmanagement.com\/puntacanavip\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/designingprojectmanagement.com\/puntacanavip\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":0,"href":"https:\/\/designingprojectmanagement.com\/puntacanavip\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"wp:attachment":[{"href":"https:\/\/designingprojectmanagement.com\/puntacanavip\/wp-json\/wp\/v2\/media?parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}