Protecting Your Privacy and Personal Information

Protecting Your Privacy and Personal Information

At Curricula Australia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, make an enquiry, communicate with us, or use our academic tutoring and learning support services.

We aim to handle personal information responsibly and transparently and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

Depending on how you interact with Curricula Australia, we may collect information such as:

• Your name and contact details, including email address and phone number.
• Information provided through enquiry or contact forms.
• Academic or educational information relevant to the services you request.
• Information about your course, subject, study requirements or academic goals.
• Documents or materials you voluntarily provide for academic guidance or tutoring.
• Details of your communications and enquiries with us.
• Information about how you use our website, including technical information such as browser type, device information and IP address.

We only collect information that is reasonably necessary for providing our services, responding to enquiries, managing consultations and improving our website and services.

How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit an enquiry or contact form.
• Request information about our academic tutoring or learning support services.
• Communicate with us by email, phone or other communication channels.
• Provide academic documents or information for tutoring or consultation purposes.
• Register or enrol for a service or course, where applicable.
• Use or interact with our website.

We may also collect limited technical information automatically when you browse our website.

How We Use Your Information

Curricula Australia may use your personal information to:

• Respond to enquiries and requests.
• Provide academic tutoring, consultation and learning support services.
• Understand your academic requirements and provide relevant assistance.
• Schedule consultations or tutoring sessions.
• Communicate with you about our services.
• Process registrations or enrolments, where applicable.
• Improve our website, services and user experience.
• Maintain the security and functionality of our website.
• Comply with legal and regulatory obligations.

We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law or you have provided your consent.

Academic Documents and Your Content

If you voluntarily provide coursework, assignments, academic documents, research materials or other content to Curricula Australia, you retain ownership of your original content.

We may collect, store and use this information only as reasonably necessary to provide the academic support, tutoring or consultation services you have requested.

We treat academic materials and communications as confidential and take reasonable steps to protect them from unauthorised access, misuse, loss or disclosure.

Disclosure of Personal Information

Curricula Australia does not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Provide the services you have requested.
• Work with tutors, contractors, technology providers or service providers who assist us in operating our business.
• Maintain and secure our website and IT systems.
• Process enquiries, communications or service requests.
• Comply with legal obligations or lawful requests from government authorities.
• Protect the rights, safety or security of Curricula Australia, our users or others.
• Where you have provided your consent.

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately.

Overseas Disclosure

Some technology, hosting, communication or service providers we use may be located outside Australia or may store or process information overseas.

Where personal information is disclosed to an overseas recipient, Curricula Australia will take reasonable steps to ensure that the information is handled in accordance with applicable privacy obligations.

The countries in which information may be processed will depend on the third-party services used by Curricula Australia from time to time.

Cookies and Website Data

Our website may use cookies and similar technologies to help operate the website, understand website usage and improve the user experience.

Cookies may collect information such as browser type, device information, pages visited and general website activity.

You can adjust your browser settings to manage or disable cookies. However, doing so may affect certain website functionality.

How We Protect Your Information

Curricula Australia takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the nature of the information, security measures may include appropriate technical, administrative and organisational safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, or comply with legal and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

Accessing or Correcting Your Information

You may contact Curricula Australia to request access to personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

We will respond to reasonable requests in accordance with applicable privacy requirements. In some circumstances, we may need to verify your identity before providing access to or making changes to personal information.

Privacy Complaints

If you believe that Curricula Australia has handled your personal information in a way that does not comply with applicable privacy requirements, you can contact us using the details below.

We will review your complaint and take reasonable steps to investigate and respond to your concerns.

If you are not satisfied with our response, or if your complaint remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

Changes to This Privacy Policy

Curricula Australia may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable privacy requirements.

Any updated version will be published on this website with the revised date where appropriate.