{"id":1000,"date":"2026-08-31T11:15:30","date_gmt":"2026-08-31T11:15:30","guid":{"rendered":"https:\/\/designingprojectmanagement.com\/burnside-family-practice\/?page_id=1000"},"modified":"2026-08-31T11:26:50","modified_gmt":"2026-08-31T11:26:50","slug":"complaints-and-feedback-policy","status":"publish","type":"page","link":"https:\/\/designingprojectmanagement.com\/burnside-family-practice\/complaints-and-feedback-policy\/","title":{"rendered":"Complaints and Feedback Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1000\" class=\"elementor elementor-1000\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc8a2f7 e-flex e-con-boxed e-con e-parent\" data-id=\"3dc8a2f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-751a66bc e-flex e-con-boxed e-con e-child\" data-id=\"751a66bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5eaf0fd1 e-flex e-con-boxed e-con e-child\" data-id=\"5eaf0fd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-702cbc80 elementor-widget elementor-widget-text-editor\" data-id=\"702cbc80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin: 0; font-weight: bold; font-size: 13px; letter-spacing: 0.16em; text-transform: uppercase;\">Legal<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-116fedcb elementor-widget elementor-widget-heading\" data-id=\"116fedcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints and Feedback Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31b2ff3d elementor-widget elementor-widget-text-editor\" data-id=\"31b2ff3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: 30 August 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b2b2e4f e-flex e-con-boxed e-con e-parent\" data-id=\"7b2b2e4f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-63f20b7a e-con-full e-flex e-con e-child\" data-id=\"63f20b7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5b1d4cf4 e-con-full e-flex e-con e-child\" data-id=\"5b1d4cf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4eeab7e9 e-flex e-con-boxed e-con e-child\" data-id=\"4eeab7e9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dffd187 elementor-widget elementor-widget-heading\" data-id=\"1dffd187\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">On This Page<\/h4>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-267d82d7 e-grid e-con-boxed e-con e-child\" data-id=\"267d82d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-25962894 e-flex e-con-boxed e-con e-child\" data-id=\"25962894\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66588279 elementor-widget elementor-widget-text-editor\" data-id=\"66588279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0 0 8px;\"><a href=\"#we-welcome-feedback\" style=\"color:#0068b0;font-weight:700;font-size:14px;text-decoration:none;\">We Welcome Feedback<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-694d56f1 elementor-widget elementor-widget-text-editor\" data-id=\"694d56f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0 0 8px;\"><a href=\"#how-to-contact-us\" style=\"color:#0068b0;font-weight:700;font-size:14px;text-decoration:none;\">How to Contact Us<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b1489d8 e-flex e-con-boxed e-con e-child\" data-id=\"4b1489d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-502a344 elementor-widget elementor-widget-text-editor\" data-id=\"502a344\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0 0 8px;\"><a href=\"#what-happens-next\" style=\"color:#0068b0;font-weight:700;font-size:14px;text-decoration:none;\">What Happens Next<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f2d1fcf elementor-widget elementor-widget-text-editor\" data-id=\"2f2d1fcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin:0 0 8px;\"><a href=\"#independent-assistance\" style=\"color:#0068b0;font-weight:700;font-size:14px;text-decoration:none;\">Independent Assistance<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72fd2609 e-flex e-con-boxed e-con e-child\" data-id=\"72fd2609\" data-element_type=\"container\" data-e-type=\"container\" id=\"we-welcome-feedback\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f145579 elementor-widget elementor-widget-heading\" data-id=\"7f145579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We Welcome Feedback<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a171553 elementor-widget elementor-widget-text-editor\" data-id=\"2a171553\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Burnside Family Practice welcomes feedback about our services. Raising a concern will not affect the care you receive. We will treat complaints respectfully, fairly and confidentially.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-196e7cda e-flex e-con-boxed e-con e-child\" data-id=\"196e7cda\" data-element_type=\"container\" data-e-type=\"container\" id=\"how-to-contact-us\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e00dbb0 elementor-widget elementor-widget-heading\" data-id=\"e00dbb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a99d6d elementor-widget elementor-widget-text-editor\" data-id=\"76a99d6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You may speak with a team member or contact the Practice Manager by email at <a href=\"mailto:reception@burnsidefp.com.au\" style=\"color:#0068b0;font-weight:600;text-decoration:underline;\">reception@burnsidefp.com.au<\/a>, by telephone on <a href=\"tel:0883791751\" style=\"color:#0068b0;font-weight:600;text-decoration:underline;\">(08) 8379 1751<\/a>, or in writing to 412 Portrush Road, Linden Park SA 5065.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26ecdb3c elementor-widget elementor-widget-text-editor\" data-id=\"26ecdb3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please include what happened, when it happened, who was involved, the outcome you are seeking and how you would like us to contact you. Do not include more sensitive information by ordinary email than is necessary.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-627daac0 e-flex e-con-boxed e-con e-child\" data-id=\"627daac0\" data-element_type=\"container\" data-e-type=\"container\" id=\"what-happens-next\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59a90268 elementor-widget elementor-widget-heading\" data-id=\"59a90268\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Happens Next<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26ca8231 elementor-widget elementor-widget-text-editor\" data-id=\"26ca8231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We will acknowledge your complaint, review the relevant information and respond as soon as reasonably practicable. Complex matters may take longer; if so, we will keep you informed. We may contact you for further information or discuss options for resolving the concern.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51c53bb2 e-flex e-con-boxed e-con e-child\" data-id=\"51c53bb2\" data-element_type=\"container\" data-e-type=\"container\" id=\"independent-assistance\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40d4588a elementor-widget elementor-widget-heading\" data-id=\"40d4588a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Independent Assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66f7e0b1 elementor-widget elementor-widget-text-editor\" data-id=\"66f7e0b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are not satisfied with our response, or prefer to contact an independent body, you may contact the <a href=\"https:\/\/www.hcscc.sa.gov.au\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#0068b0;font-weight:600;text-decoration:underline;\">Health and Community Services Complaints Commissioner<\/a> (HCSCC) in South Australia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e486e0b elementor-widget elementor-widget-text-editor\" data-id=\"6e486e0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Privacy complaints may be made to the <a href=\"https:\/\/www.oaic.gov.au\/privacy\/privacy-complaints\" target=\"_blank\" rel=\"noopener\" style=\"color:#0068b0;font-weight:600;text-decoration:underline;\">Office of the Australian Information Commissioner<\/a>. Registered health practitioner concerns can be directed to Ahpra where appropriate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-500c76c2 elementor-widget elementor-widget-text-editor\" data-id=\"500c76c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Concerns about a registered practitioner: <a href=\"https:\/\/www.ahpra.gov.au\/Notifications\/Concerned-about-a-health-practitioner.aspx\" target=\"_blank\" rel=\"noopener\" style=\"color:#0068b0;font-weight:600;text-decoration:underline;\">Ahpra &#8211; raise a concern<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b74bfe e-con-full e-flex e-con e-child\" data-id=\"1b74bfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6cd1985 e-flex e-con-boxed e-con e-child\" data-id=\"6cd1985\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8b952dc e-con-full e-flex e-con e-child\" data-id=\"8b952dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c32f989 e-con-full e-grid e-con e-child\" data-id=\"c32f989\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ac77951 e-con-full e-flex e-con e-child\" data-id=\"ac77951\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-908790c elementor-widget elementor-widget-text-editor\" data-id=\"908790c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We&#8217;re Here to Help<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17c78b9 elementor-widget elementor-widget-heading\" data-id=\"17c78b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your health is our priority<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74031de elementor-widget elementor-widget-text-editor\" data-id=\"74031de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Whether you need a routine check-up, ongoing care or advice about your health, our friendly team is here to help you and your family.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f9c34c e-con-full e-flex e-con e-child\" data-id=\"0f9c34c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-224014e elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"224014e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.hotdoc.com.au\/medical-centres\/linden-park-SA-5065\/burnside-family-practice\/doctors\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book an Appointment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-513a468 elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"513a468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+61883791751\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Call (08) 8379 1751<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Legal Complaints and Feedback Policy Last updated: 30 August 2026 On This Page We Welcome Feedback How to Contact Us What Happens Next Independent Assistance We Welcome Feedback Burnside Family Practice welcomes feedback about our services. Raising a concern will not affect the care you receive. We will treat complaints respectfully, fairly and confidentially. How [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1000","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/designingprojectmanagement.com\/burnside-family-practice\/wp-json\/wp\/v2\/pages\/1000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/designingprojectmanagement.com\/burnside-family-practice\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/designingprojectmanagement.com\/burnside-family-practice\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/designingprojectmanagement.com\/burnside-family-practice\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/designingprojectmanagement.com\/burnside-family-practice\/wp-json\/wp\/v2\/comments?post=1000"}],"version-history":[{"count":22,"href":"https:\/\/designingprojectmanagement.com\/burnside-family-practice\/wp-json\/wp\/v2\/pages\/1000\/revisions"}],"predecessor-version":[{"id":1026,"href":"https:\/\/designingprojectmanagement.com\/burnside-family-practice\/wp-json\/wp\/v2\/pages\/1000\/revisions\/1026"}],"wp:attachment":[{"href":"https:\/\/designingprojectmanagement.com\/burnside-family-practice\/wp-json\/wp\/v2\/media?parent=1000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}